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Why is i-Plexus better than the competition?
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Customer Service: 95% of our customer calls are answered within 3 rings. We recognize that this is a service based industry and we staff our support desk with well trained personnel that are available to answer your calls accordingly.
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Self-Empowerment: i-Plexus delivers functionality that puts the provider in control. Instead of calling support for simple research questions, i-Plexus delivers powerful web-based tools that make submitting, reviewing and researching claims far more convenient than the competition.
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Value: Our prices may not be bottom of the barrel, but they are certainly reasonable. While some clearinghouses offer simple claims clearing at rock-bottom prices with no support or flexibility, i-Plexus offers a balance of economy with functionality and service. To find pricing this accommodating from other clearinghouses would be a challenge. When shopping around, make sure to ask if:
- Payers can be matched using payer names or by payer IDs.
- Validations can be tailored by customer, payer, specialty or almost any field on the HCFA form. The i-Plexus validation engine stops faulty claims sooner, which dramatically reduces your AR and increases your cash flow.
- Changes can be made to errored claims on the web in real time and immediately cleared to go to the payer clean the first time.
- Specific claims can be found on the web by searching on patient name.
- Claim status can be found on the website for any stage in the EDI cycle. We call this "closed loop reconciliation" and it is a very large time saver in researching unpaid claims.
- Acceptance rates are provided on the website to see how you measure up within your peer group. This is real power through information.
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Provider Focused: Many clearinghouses obtain more than 50% of their revenue from payers. This means that the support to the provider may be compromised because of their dependency on payer rebates. More than 95% of i-Plexus' revenue comes from the provider so we know where our focus needs to be.with you the provider.
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